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Christina

Lyuba Kharitonova

Learn about the different communication tools available

Messages, Tasks, Newsfeed, & Announcements

Create a new group or private conversation

Starting a message

Edit the recipients of a group conversation

Add or remove people from messages

Remove a conversation from your active list if it's no longer needed or relevant

Archive or un-archive messages

Limit which roles and/or users can post messages

Restrict message interaction

Add an emoji to a coworker's message to share your thoughts without saying a word

Message reactions

Admins and managers can delete group conversations

Delete group messages

Add headings, bold or italic text, quotes, and more in messages & newsfeed posts

Format text

Messages

Replicate a task and make adjustments to create a new one

Copying a task template

Create and attach tasks to shifts to help keep employees organized

Shift tasks

Review tasks that have been assigned to your shifts

Assigned shift tasks

Update one task without affecting the template

Editing a task

Assigned tasks

Tasks

Create pages to share content with your employees

Newsfeed

Restrict certain roles and/or users from adding posts to the Newsfeed

Newsfeed settings

The difference between the newsfeed and announcements

Newsfeed v. Announcements

Create an announcement and decide who receives it

Announcements

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Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company

Tickets portal

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