Starting a message

Create a new group or private conversation

Christina avatar
Written by Christina
Updated over a week ago

This article was last updated January 11, 2024.

Premium and Business accounts can take advantage of our internal messaging feature to keep everyone on the same page without managing tons of emails, phone calls, or texts.

New - Private messaging is now included with the free version of Sling!

Please note that if you are an employee, and do not have access to the Messages tab, or do not have access to add to a conversation, this may be due to your company's settings for the Sling app. Contact a manager or admin on your company's account if you have questions about your access to messages.

From the web

To create a new conversation, click the Messages tab, then choose whether you'd like to start a group or private conversation.

If you have some conversations going already, you can also click the Start conversation button or one of the + icons next to a conversation type.

For a group conversation, name the conversation, then choose members. You can choose to add Everyone, Everyone scheduled to work tomorrow, entire Locations, entire Positions, specific Groups, or individual users. Note that if you leave the conversation name blank, Sling will create one using participant names by default (eg: Grace, Hannah, James, Janet, and Karen;  or Grace and Everyone). These details can be edited later, so don't worry if you make a mistake or forget someone. 

You can also use Group messages to send individual messages to multiple employees. The same message that you create in this instance will be sent as a private message to each of the people who are added to the conversation, so that each person can reply privately in their own thread.

Simply toggle the option on (so it appears in blue) to send the same message to all recipients in a private thread.

Managers and admins will also see an additional option to restrict posting rights for the conversation. 

When you're ready to create the conversation and send messages, click the Create button.

You'll be taken to the screen where you can start typing your message.

For a private conversation, once you select to begin a new message, just choose the other person you'd like to chat with from the list. You can also start typing their name in the search box instead of scrolling through the entire list.

As soon as you choose a name, you'll be taken to the new conversation so you can send a message.

You can use the Search function in Messages to get better results. When a user enters any characters into the conversation search bar, the list of conversations will dynamically filter to display only the conversations that include the matching details entered. In other words, if you enter "pro" into the search bar, then all conversations that include mention of "pro" as well as any conversations that have "pro" in the title will appear in the results.

Click on any result to be redirected to that conversation. You can also search from within a single conversation if you need to locate specific details that were from a prior date. Archived conversations will not be included in the results at this time.

Once you post a comment within an established conversation, you have the ability to delete or edit what you have contributed. Please note that it is only possible to delete a comment you have posted to a conversation up to 12 hours after it is sent.

From the mobile app

Go to the Messages tab using the bottom menu options, and tap the + icon at the top right corner of the main conversations screen.

On the next screen, you can select the person or people you are communicating with. Under the "Users" page, you can select one or more individuals, and under the "Groups" page, you can select by category.

  • For private conversations, just choose one name. You can leave the conversation name blank and it will automatically be labeled as the person you're sending a message to.

After you've selected all the recipients for your message, tap Save at the top right of the screen.

Next, you'll have the option to name the conversation, review how many members of your staff have been added, toggle to send the same message as individual messages to all recipients, or apply any restrictions to the conversation's settings.

  • For group conversations, you can leave the name blank, and the names or groups you choose will be populated automatically. It's a good idea to create your own name for group conversations later, since there may be others with similar members.

Make sure to review your details before tapping Save again. Once you save your details, you'll be taken to the next screen where you can begin composing.

Notice the paperclip icon to the left of the message field. Selecting this will allow you to attach photos or files up to 20 MB. (You can only attach photos taken with your phone's camera, not other camera apps.)

Finally, just type your message and send!

Note: To add emoji reactions to messages, tap and hold the message you are responding to, and the emoji menu will appear. Press the gray smiley with the + symbol to expand the menu for the full range of reactions you can use.

You can also use this menu to edit, reply to a specific comment in a group message, mark a message as unread to retain the notification bubble, copy the message, or delete a message you may have mistakenly added. It's important to note that a message may only be edited or deleted for 12 hours after it is sent.

Now you can search conversations just like on the web using the Sling mobile app. Search all conversations from the main screen of your Messages list, or search within a specific thread for keywords and phrases.

Tap the result that contains the details you were looking for to redirect to that conversation.

Searching within a specific conversation will also display the date where certain keywords were mentioned along the right side, if there are entries from multiple dates in the results.

Helpful links

Concerned about employees using Messages inappropriately? Check out how you can adjust your Messages settings here.

Looking for a different way to communicate among staff? Check out the Newsfeed!

Need to add a comment to a shift directly? Look here.

Want to keep track of employee details under an employee's profile information? Try out Sling's Documents feature.

Need to alert your staff to something important? You might want to create an Announcement.

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