This article was last updated on December 4, 2024.

Business account admins and managers can mark a shift as a no-show or sick callout to monitor employee attendance. This feature is not available for Premium or Free subscriptions.

Go to the Schedule page and click on the shift you need to update. Next, click on the options button (3 dots), and then click Mark as no show.

Next, you can add a comment (such as the reason) and decide whether to leave it uncovered, assign it to someone else, unassign it, make it available, or offer it.

Click Save, and a no-show event will be displayed for that employee. It will be visible to you, the other managers, and the concerned employee, but other employees will not see this.

Please note that if you have not assigned a wage to the employee, then marking a shift as a sick callout will not generate any labor cost data. The cost associated with a shift marked as a sick callout, or for any time off with a PTO category, depends on the base wage saved to the employee's profile.

Go to the Shifts tab under the Full schedule and tap on the shift you need to update.

Tap on the options button (3 dots) and then tap on Mark as no show.

Next, you can add a comment (such as the reason) and decide whether to leave it uncovered, assign it to someone else, unassign it, make it available, or offer it.

Tap Save and a no-show event will be added. It will be visible to you, the other managers, and the concerned employee. Other employees won't be able to see it.​

From the Schedule page, click the shift you want to mark, click the options button (3 dots), then click Mark as sick callout.

The next window will allow you to add a comment and choose what additional action to take with the shift. For example, if the shift is in the future, you can make it available so someone else can pick it up. You'll also see how many sick callouts the employee has used since the start of the calendar year.

If you have enabled PTO tracking and the Sick category, the callout will also be counted as paid, but you can choose to mark it as unpaid.

Please note: If the shift is longer than the maximum paid hours for a full day set in Settings > Time Off, the employee will only be paid for the number of hours set as the maximum and not the number of hours their shift was scheduled for.

Once you have all of the details entered, click Save.

The shift's appearance will change to reflect the callout.

The info will be added to your Attendance report.

This info will also be added to the Time Off report.

Please refer to the mobile instructions earlier in this article for how to mark a shift as a no-show as they include the option for marking the shift as a sick callout as well.